Support

• Stand your phone up, about 2 meters (6–7 feet) away, so the camera can see your whole body from head to feet.
• Use a bright room, and avoid strong light behind you, like a window.
• Wear clothes that show the shape of your arms and legs, and keep other people out of the frame.
• Move through the full range of each rep. Half reps may not count.
• Follow the setup screen before the workout: it shows when you're in the right spot.

MotionPass needs the camera to count reps. Open the iPhone Settings app, scroll down to MotionPass, and turn on Camera. Then come back to MotionPass. Video is processed on your phone and never recorded or uploaded.

• Workouts need an internet connection. Check Wi-Fi or mobile data, then tap Try again.
• The first workout downloads the AI model and exercise content, so it can take a little longer. Later ones start faster.
• If it keeps failing, close MotionPass completely (swipe it away in the app switcher), open it again, and email us if that doesn't help.

• Open MotionPass. If it asks for Screen Time access, allow it. It can't lock anything without it.
• Check Settings → Locked apps in MotionPass to see what's chosen.
• Apps lock at your lock time, and only if that day's workout isn't done yet. Doing a workout early covers the next day, too.
• If you just changed the locked apps or lock time, give it a moment, or open MotionPass once more.

Tap Take a break on the home screen. Choose 10, 20 or 30 minutes or an hour, and your apps open for that long, then lock again. You can also skip the rest of the day there: your streak stays, but that day doesn't add to it. Emergency calls always work, even when apps are locked.

Yes. Once today's workout is done, tap Do tomorrow's workout now. It counts for the next day, so your apps stay open through tomorrow. You can work up to one day ahead. MotionPass also sends one reminder before your lock time on days when you're done, so you can get ahead.

Tap the gear on the home screen to open Settings. From there you can change your exercises, reps and rests, the time apps lock, the apps that are locked, and your profile.

Your streak grows by one for each day you finish your workout, counting each day from lock time to lock time. Skipped days keep your streak but don't add to it. A day with no workout and no skip resets it. If it still looks wrong, email us with the dates and we'll look into it.

• To remove the locks and keep your account, take a break or skip the day, or clear your locked apps in Settings.
• To stop completely, use Settings → Delete account, which removes every lock and deletes your data, then delete the app.
• Deleting the app, or turning off its Screen Time access in the iPhone Settings app, also removes every lock.

In MotionPass, open Settings → Delete account. If you haven't finished setting up yet, tap Account at the top instead. You'll confirm with your password, or with Apple if you signed up with Apple. This deletes your account, profile, settings and workout history right away, and removes every lock from your phone. To also delete your saved workout sessions, motion data and analytics, email support@kinestex.com from your account's email address, and we'll do it within 30 days. See the Privacy Policy for details.

On the sign-in screen, type your email, then tap Forgot password?. We'll email you a link to set a new one. If you signed up with Apple, just tap Sign in with Apple again.

Yes. MotionPass is free, with no ads and no in-app purchases.